Terms of Service

Last updated: 8 October 2026

1. About these terms

These terms apply to your use of this website and to any services supplied by Aethelix Vektor Ltd ("Aethelix", "we", "us"), a company registered in England and Wales, number 17243278, registered office 128 City Road, London, EC1V 2NX. Contact: info@aethelixvektor.cloud.

By using this website you accept these terms. Supply of any service is governed by a written order or agreement with you, which together with these terms forms the "Agreement". If they conflict, the written order prevails.

2. Status of our services

We are preparing to offer business voice calling and UK telephone number services. Services are not yet operational. Nothing on this website is an offer capable of acceptance. We may change, delay or withdraw planned services. Any service will start only when agreed in writing, with its description, price and conditions. We also offer AI automation services, which are supplied only under a written order.

3. Business customers only

Our services are for business use only. By ordering, you confirm that you act for a business, are authorised to bind it, and will not use the services as a consumer.

4. Accounts and information

You must give accurate information, including identity and business details we reasonably request (for example for fraud prevention and regulatory checks), and keep it up to date. You are responsible for activity under your account and for keeping credentials secure. Tell us promptly of any unauthorised use.

5. Acceptable use

You must use the services lawfully and must not:

make fraudulent, abusive, harassing, threatening or misleading calls;

make nuisance, silent or abandoned calls, or calls in breach of the Privacy and Electronic Communications Regulations, including calls to numbers registered with the TPS/CTPS without a lawful basis;

present a false or misleading calling line identity, or spoof numbers you are not entitled to use;

use the services for artificially inflated traffic, number scanning or to avoid charges;

resell, sublicense or transfer the services without our written consent;

interfere with our systems or other users, or breach any applicable law, Ofcom rule or third-party network rule.

You are responsible for the lawfulness of your calling activity, including your contact lists and consents. Our Acceptable Use Policy sets out these rules in more detail and forms part of these terms.

6. Number use

Telephone numbers are allocated under national numbering rules. You get a right to use a number, not ownership of it. We may withdraw or change numbers where required by law, a regulator, or our upstream providers. You must use numbers only as the rules allow.

7. Emergency calls

The ability to make emergency calls (999/112) and the location information available depend on the service. We will set out these limits in the service description before any service starts. Do not rely on any service for emergency calls unless the service description says it supports them.

8. Fees and payment

Fees are as set out in the order. Unless stated otherwise: fees are in pounds sterling and exclude VAT; invoices are payable within 14 days; we may charge interest on late sums under the Late Payment of Commercial Debts (Interest) Act 1998; and we may suspend services for non-payment after notice. You must tell us of invoice disputes in good faith within 30 days of the invoice date. Refunds and cancellations are covered by our Refund Policy and Cancellation Policy, which form part of these terms.

9. Suspension

We may suspend or restrict a service immediately, without liability, if we reasonably believe you are in breach of section 5, there is suspected fraud or security risk, we are required to do so by law, a regulator or our upstream provider, or you fail to pay after notice. We will tell you why where we lawfully can and restore service once the issue is resolved.

10. Service availability

We will provide services with reasonable skill and care. We do not guarantee uninterrupted or error-free service. Voice quality and availability depend on factors outside our control, including the internet, third-party networks and your equipment. Any service levels will be stated in the written order.

11. Intellectual property

We and our licensors own the intellectual property in this website and our services. You get a limited, non-exclusive, non-transferable right to use them as needed for the Agreement. Nothing transfers ownership to you.

12. Data protection

Each party will comply with data protection law. Our use of personal data is described in our Privacy Policy. Where we process personal data on your behalf, we will agree data processing terms with you in writing.

13. Confidentiality

Each party will keep the other's confidential information confidential and use it only for the Agreement, except where disclosure is required by law or to professional advisers bound by confidentiality.

14. Liability

14.1 Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be limited.

14.2 Subject to 14.1, we are not liable for loss of profit, revenue, business, goodwill or anticipated savings, or for indirect or consequential loss, whether in contract, tort (including negligence) or otherwise.

14.3 Subject to 14.1, our total liability arising from or in connection with the Agreement in any 12-month period is limited to the fees paid or payable by you for the services in that period.

14.4 You indemnify us against claims, fines and costs arising from your breach of section 5 or unlawful use of the services.

14.5 Website content is general information, provided without warranty.

15. Term and termination

The Agreement runs for the term in the order. Either party may terminate on written notice if the other commits a material breach that is not remedied within 14 days of notice, or becomes insolvent. We may terminate immediately for serious or repeated breach of section 5. On termination, you must pay outstanding fees and we may withdraw access and numbers (subject to any porting rights you have by law).

16. Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, including network or power failure, failure of third-party carriers, cyber attack, strikes, war, extreme weather, or government action. Payment obligations are not excused.

17. Complaints

To complain, email info@aethelixvektor.cloud with the subject "Complaint". We will acknowledge within 5 working days and aim to resolve within 40 working days. Where you are entitled to alternative dispute resolution, we will tell you which scheme applies before your service starts. Our Complaints Policy explains the full process.

18. AI automation services

AI automation services are supplied only under a written order that sets out the scope, deliverables, timeline and price.

You are responsible for having a lawful basis for any personal data you ask us to process, for checking outputs before relying on them for important decisions, and for using automations in line with our Acceptable Use Policy. AI outputs can contain errors, and we do not guarantee that any output will be accurate or complete.

Where an automation relies on third-party software or AI providers, their availability and terms may affect the service. Ownership of deliverables and licences to use them will be set out in your order.

19. Changes to these terms

We may update the website terms. The "Last updated" date shows the current version. Changes to the Agreement for a service need written agreement or reasonable advance notice, as set out in the order.

20. General

Entire agreement: the Agreement is the whole agreement and replaces earlier discussions.

Assignment: you may not assign without our written consent. We may assign to a group company or successor.

Notices: by email to the address on the order, or to our registered office.

Waiver and severance: failing to enforce a term is not a waiver; an unenforceable term is removed and the rest remain.

Third-party rights: no one other than the parties may enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

21. Governing law

These terms and any dispute or claim arising from them (including non-contractual disputes) are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

22. Contact

Aethelix Vektor Ltd, 128 City Road, London, EC1V 2NX, United Kingdom.
Email: info@aethelixvektor.cloud
Phone: +44 7737 140721