Privacy Policy
Last updated: 8 October 2026
1. Who we are
Aethelix Vektor Ltd ("Aethelix", "we", "us") is a private limited company registered in England and Wales, company number 17243278. Registered office: 128 City Road, London, EC1V 2NX, United Kingdom.
We are the controller of personal data described in this policy.
Contact for privacy matters: info@aethelixvektor.cloud
2. About this policy
This policy explains how we use personal data collected through this website and when you contact us or deal with us as a business customer or prospective customer, for both our business voice services and our AI automation services. It applies under the UK GDPR and the Data Protection Act 2018.
Our voice services are not yet live. Section 6 explains what we expect to handle once they are. We will update this policy before services start.
3. What data we collect
Enquiry data: name, business name, job title, email address, phone number, and the content of your message, when you email or call us.
Business relationship data: contract details, billing contact, and correspondence, if you become a customer.
Technical data: IP address, browser type, device type and pages requested, created by normal website operation and server logs.
We do not knowingly collect data from children. Our services are for businesses only.
4. Why we use it and our legal basis
| Purpose | Legal basis (UK GDPR Art. 6) |
|---|---|
| Reply to enquiries and discuss possible services | Legitimate interests (running our business) |
| Set up, provide and bill services under a contract | Contract |
| Keep the site secure and working | Legitimate interests |
| Keep records and meet legal, tax and telecoms obligations | Legal obligation |
| Respond to complaints, claims and disputes | Legitimate interests; legal obligation |
We do not use your data for automated decisions that have legal effects on you. We do not sell personal data.
5. Marketing
We do not send marketing emails to individuals without consent or another lawful basis under the Privacy and Electronic Communications Regulations (PECR). Corporate subscribers can ask us to stop at any time by emailing info@aethelixvektor.cloud.
6. Voice service data (when services start)
When we provide voice services, we expect to process call records for business customers, such as numbers called and calling, date, time, duration and routing, and billing data. We may need to process this to deliver and bill the service, prevent fraud and abuse, handle faults, and comply with law. We do not record call content unless we tell you in advance and have a lawful basis. Where we process this data on behalf of a customer, we will do so under a written data processing agreement. This section will be expanded before launch.
7. AI automation project data
When we build or run AI automations for a business customer, we may handle personal data contained in that customer's systems, such as contact details, enquiries, call outcomes and records in their CRM. In most cases we do this as a processor on the customer's behalf, under a written data processing agreement, and only to provide the agreed automation.
We do not use customer data to train general AI models. Where an automation uses a third-party AI or software provider, we tell the customer which providers are involved and make sure appropriate data protection terms are in place.
8. Who we share data with
Service providers that help us run the website, email, hosting, accounting and (once live) our telecoms services, under contracts that require them to protect data.
Professional advisers (lawyers, accountants, insurers).
Regulators, law enforcement and other authorities where we are legally required or permitted.
A buyer or successor business if we reorganise or sell the business, with the same protection for your data.
9. International transfers
Some providers may process data outside the UK. Where they do, we use a lawful transfer mechanism, such as a UK adequacy decision or the ICO's International Data Transfer Agreement or UK Addendum, so your data stays protected.
10. How long we keep data
Enquiries that do not lead to a contract: up to 12 months after the last contact.
Customer contract and billing records: 6 years after the contract ends (tax and limitation periods).
Technical logs: up to 12 months.
Telecoms records: as required by law or the relevant contract.
We delete or anonymise data when it is no longer needed.
11. Security
We use reasonable technical and organisational measures to protect personal data, including access controls and encrypted connections. No system is completely secure, and we will notify the ICO and affected people of breaches where the law requires.
12. Your rights
Under UK GDPR you can ask to: access your data; correct it; delete it; restrict or object to our use of it; receive it in a portable format; and withdraw consent where we rely on it. To use these rights, email info@aethelixvektor.cloud. We may need to verify your identity. We aim to reply within one month.
13. Complaints
Please contact us first so we can try to resolve your concern. You can also complain to the Information Commissioner's Office (ICO): ico.org.uk, telephone 0303 123 1113.
14. Cookies
This website does not set any cookies and does not use analytics or advertising technologies. Fonts and scripts are hosted on our own server. See our Cookie Policy.
15. Links to other sites
Our website may link to other websites, including ostnyx.com. We are not responsible for their content or privacy practices. Please read their policies.
16. Changes
We may update this policy. The "Last updated" date shows the latest version. Material changes will be highlighted on this page.
17. Contact
Aethelix Vektor Ltd, 128 City Road, London, EC1V 2NX, United Kingdom.
Email: info@aethelixvektor.cloud
Phone: +44 7737 140721