+44 7737 140721

Complaints Policy

Last updated: 8 October 2026

1. About this policy

Aethelix Vektor Ltd ("Aethelix", "we", "us") is a private limited company registered in England and Wales, company number 17243278. Registered office: 128 City Road, London, EC1V 2NX, United Kingdom.

We want to put things right if something goes wrong. This policy explains how to complain and what happens next. It applies to our business voice services, our AI automation services and this website.

2. How to complain

Please include your name, company name, contact details, account or invoice number (if you have one), what went wrong, and what you would like us to do.

3. What happens next

  • We acknowledge your complaint within 5 working days.
  • We investigate and keep you updated.
  • We aim to resolve your complaint within 40 working days and will tell you the outcome in writing.

4. If you are not happy with our response

You can ask for your complaint to be reviewed by our director. If your complaint is still not resolved, and you are entitled to use an alternative dispute resolution (ADR) scheme, we will tell you which scheme applies before your service starts and again in our final response.

5. Complaints about personal data

If your complaint is about how we use personal data, you can also contact the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

6. Records

We keep a record of complaints and how we dealt with them, so we can improve our services.

7. Contact

Aethelix Vektor Ltd, 128 City Road, London, EC1V 2NX, United Kingdom.
Email: info@aethelixvektor.cloud
Phone: +44 7737 140721