+44 7737 140721

Refund Policy

Last updated: 8 October 2026

1. About this policy

Aethelix Vektor Ltd ("Aethelix", "we", "us") is a private limited company registered in England and Wales, company number 17243278. Registered office: 128 City Road, London, EC1V 2NX, United Kingdom.

This policy explains when we give refunds and credits for our business voice services and AI automation services. It forms part of our Terms of Service. If your written order says something different, the order applies.

2. Business customers only

Our services are supplied to business customers only. Consumer cancellation and refund rights (such as those under the Consumer Contracts Regulations 2013) do not apply, because we do not contract with consumers.

3. Voice services not yet live

Our voice services are not yet operational. We do not take payment for voice services before they are available and agreed in a written order.

4. Voice services

  • Usage charges (for example, call charges) are not refundable once the usage has taken place, except where they were caused by our error.
  • Recurring fees paid in advance (for example, number rental or platform fees) are not refunded for part of a billing period, unless your order says otherwise or we end the service for reasons that are not your fault.
  • Prepaid credit: if your order includes prepaid credit, any unused balance will be handled as set out in your order when your account closes.

5. AI automation services

  • Fees for work already carried out, and for third-party costs we have already committed to on your behalf, are not refundable.
  • If we cancel a project before starting work, we refund in full any amount you paid for that work.
  • If we cannot complete agreed work for reasons within our control, we refund the part of the fee that relates to work not delivered.

6. Billing errors

If you think an invoice is wrong, tell us within 30 days of the invoice date. If we find an error, we will correct it and issue a credit or refund for the amount overcharged.

7. Service failures

If we fail to provide a service as agreed, we will work with you to fix it. Where your order includes service levels or service credits, those apply. Otherwise, we will consider a fair credit or refund for the affected period.

8. How to request a refund

Email info@aethelixvektor.cloud with the subject "Refund request", your company name, the invoice number and the reason. We will reply within 5 working days. Approved refunds are paid to the original payment method within 14 days of approval.

9. Your other rights

This policy does not limit any right you have under our Terms of Service or that cannot be excluded by law.

10. Contact

Aethelix Vektor Ltd, 128 City Road, London, EC1V 2NX, United Kingdom.
Email: info@aethelixvektor.cloud
Phone: +44 7737 140721